Responsiveness, Confidentiality, Consistency

Responsiveness…

Integrity Debt Management offers a 24 Hour Promise which guarantees that any matter requiring resolution is responded to within one working day of the matter being brought to its attention.

Integrity Debt Management will listen to all issues raised, gather all information, review the matter and then move quickly to resolution.

Integrity’s 24 Hour Promise is extended to all parties involved in the collection process, including debtors.

Confidentiality…

Integrity Debt Management staff are trained to understand confidentiality of client information and to understand the consequences of unauthorized disclosure of confidential material. Contracts entered into between Integrity Debt Management and clients contain specific clauses dealing with the maintenance of confidentiality at all times.

Integrity Debt Management operates a state-of-the-art computer system as the primary tool in managing the debt collection process. This system allows close and graded control of access to information. Firewalls and password controls are maintained on the system to block any unauthorized access and to maintain security.

All client records maintained after the completion of a contract will be held on secure off-site premises.

Consistency…

One common complaint from prospective clients is that they have to deal with a different person every time contact is made. At Integrity Debt Management, each client has access to a Senior Account Manager to discuss their needs. This means there is one consistent point of contact.