Integrity Debt Management Collectors ensure all interactions with debtors are positive and professional.
Collectors understand their privileged position as the recipients of confidential information so they deal with such information according to clearly defined ethical standards and secure processes.
Collectors understand their privileged position as a partner of our clients and that all references to our clients must be positive and supportive.
Collectors understand their primary objective is to secure payment-in-full, limiting the instances of payment defaults and protracted payment arrangements.
Collectors must present debtors with a wide range of payment options in accordance with our clients' policies.
Collectors ensure accounts which continue to go unpaid are immediately addressed with the next step in the collection process as negotiated with the client.
Collectors identify and address any matters of concern or confusion immediately in accordance with Integrity’s “24 Hour Promise”.
Collectors monitor accounts regularly to ensure all undertakings to clients are being met.
Collectors accurately and objectively represent information with stakeholders at all times.
