At Integrity Debt Management we are committed to uncompromising standards of debtor care. Each staff member is briefed on our “Dealing with Debtors” protocol that complements our Code of Conduct and The Integrity Way.
The protocol states that:
- All processes, systems and interactions with debtors must be fair, transparent and consistently applied, regardless of the pressure applied or the challenge of the situation.
- The privacy of debtors and the confidentiality of their information must be respected.
- Any issues with a debtor must be addressed within 24 hours. If an issue cannot be reasonably addressed within 24 hours, this will be communicated to the debtor, along with an indication of when resolution of the matter can be expected.
- Interactions with debtors must be conducted purposefully, having regard to the fact that the client has a right to have the debt settled-in-full in a timely manner.
