Debt Collection

Typically rates are not paid due to protracted disputes or debtors experiencing financial difficulties or time constraints. That’s why Integrity Debt Management services are utilised by so many local councils.

We engage in extensive consultation with our clients to determine their preferred method of collection and provide the most cost-effective and efficient solutions. Our Service Level Agreement will provide for debtors to be contacted within 24 hours of lodgment with Integrity Debt Management. We use the latest debt collection software and access all available resources to locate missing debtors.

Integrity Debt Management draws on the talents of a team of motivated, experienced and well-trained collectors who are committed to recovering debts in a timely and consistent manner. Our collectors are suited to the challenges of their job and thrive on producing results. Their interactions with debtors are professional yet firm, thereby maximising recovery rates.

Reputable debt management organisations use a Code of Conduct to guide collectors in their direct interactions with debtors. At Integrity, we go one step further. All of our team members are trained in the Integrity Way – Integrity’s own set of eight uncompromising principals that inform all collector/ debtor interactions. This is in addition to all other legislative requirements.